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Terms & Conditions

These Terms & Conditions apply to services provided by Clear Path Support Services.

By requesting or using our services, you agree to these terms.

 

1. Our Services

Clear Path provides practical administrative support and signposting.

Services may include:

  • Help understanding letters and correspondence

  • Assistance with completing forms using information provided by the client

  • Organising paperwork and documents

  • Online administrative support

  • Uploading and submitting documents

  • Assistance with travel document applications

  • Administrative support relating to benefit applications

  • General signposting to appropriate organisations and professionals

The exact service provided will be agreed with the client before work begins.

 

2. What Clear Path Does Not Provide

Clear Path does not provide:

  • Legal advice

  • Immigration advice or representation

  • Financial advice

  • Medical advice

  • Specialist professional advice

  • Advice on legal grounds for an appeal or application

  • Guarantees that an application, claim or appeal will be successful

Where specialist advice is required, we will encourage the client to contact an appropriately qualified professional or organisation.

 

3. Client Responsibility

Clients are responsible for providing accurate and complete information.

When Clear Path assists with a form, application or submission, it normally bases the information on what the client provides.

Clients should carefully check important information before it is submitted.

Clear Path cannot accept responsibility for incorrect information supplied by a client.

 

4. Fees and Payment

We will communicate our standard rates to the client before work begins.

Current standard rates may include:

One-off support: £35 per hour

Monthly support package: £120 for up to 4 hours

Additional hours: £30 per hour

Home visits: £35 per hour, with any agreed travel costs explained in advance.

Prices may vary depending on the complexity and nature of the work. Any additional charges will be discussed with the client before they are incurred.

 

5. Payment

Payment arrangements will be agreed before or at the start of the service.

Invoices must be paid within the agreed payment period.

Clear Path reserves the right to pause or stop services where invoices remain unpaid.

 

6. Appointments and Cancellations

Clients should provide reasonable notice if they need to cancel or rearrange an appointment.

If a client cancels an appointment with little notice, we may apply a cancellation fee if we have reserved a significant amount of time for them. Any applicable cancellation arrangements will be explained before the booking is confirmed.

 

7. Deadlines

Clients are responsible for providing information and documents in sufficient time to meet any relevant deadline.

Clear Path will make reasonable efforts to assist with agreed submissions but cannot guarantee that a third party or authority will process an application within a particular timeframe.

 

8. Confidentiality

Clear Path will treat client information as confidential and handle personal information in accordance with our Privacy Policy and applicable data protection legislation.

 

9. No Guarantee of Outcome

Clear Path provides administrative assistance only.

We cannot guarantee that any benefit claim, application, appeal, document request or other submission will be accepted or successful.

The relevant authority, organisation or professional makes decisions.

 

10. Limitation of Responsibility

Clear Path will take reasonable care when providing services.

To the extent permitted by law, Clear Path will not be responsible for decisions made by third parties, delays outside our control, or consequences arising from inaccurate or incomplete information provided by the client.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

 

11. Changes to Services

Clear Path may update its services and prices from time to time.

Clients will be informed of any significant changes that affect the agreed service.

 

12. Ending the Service

Either Clear Path or the client may end an ongoing service arrangement.

Any outstanding fees for work already completed will remain payable.

 

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with in accordance with the applicable laws of England and Wales.

 

14. Contact

Clear Path Support Services

Email: info@clearpathsupportservices.co.uk

Telephone: 01737 936022

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